Refund policy

Return Policy

Effective Date: 1/1/2024

At Brooklyn Plunge, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day return policy under the following conditions:

**1. Defective Parts Exchange**

• If any part of your order is defective, we will exchange it free of charge.
  
• Please contact our customer service team at Help@brooklynplunge.com within 30 days of receiving your order to initiate an exchange.
  
•  Provide a detailed description of the defect and include any relevant photos to expedite the process.

**2. Refunds**

• If you are seeking a refund for your order, you must notify us within 30 days of receiving your order.
  
• You are responsible for the return shipping costs.
•  A restocking fee of up to 15% of the original purchase price will be deducted from your refund. for any product that has been opened.
  
• Once we receive and inspect your returned item, we will process your refund. Please note that the refund amount will be credited to your original method of payment within 7-10 business days.

**3. Return Process**

• To initiate a return, please contact our customer service team at Help@brooklynplunge.com or call us at [Your Customer Service Phone Number].
  
• Provide your order number and reason for the return.
•  We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  
• Ensure the RMA number is clearly marked on the outside of the package.

**6. Contact Us**

If you have any questions or need further assistance with your return, please contact us at:

Brooklyn Plunge  
Help@brooklynplunge.com